Many of our customers ask how they can obtain a return label for their order. In this article, we explain the process to make a return with ipuro simple and straightforward.
Request a Return Label
If you would like to initiate a return, ipuro will of course provide you with a return label. You can do this through our returns portal: toern - Return Portal
How the Return Process Works at ipuro
Follow these steps to complete your return smoothly:
- Go to our returns portal toern - Return Portal and log in with your email address and order number.
- Enter your order number and the reason for the return.
- Print the return label and attach it visibly to the package.
- Take the package to a shipping location of the parcel service provider DHL and send it back.
Important Notes on Returns
To ensure a smooth return, please observe the following:
- The goods should be unused and returned in the original packaging.
- Include a copy of the invoice or delivery note.
- Returns are only possible within the statutory cancellation period.
- Labels not authorized by ipuro will not be accepted.
Contact and Further Support
If you have any further questions about returns, please contact our friendly customer service at kundenservice@ipuro.com. We are happy to assist you and provide detailed information about the status of your return.